Chargebacks and Disputes
What to do if you disagree with a charge, and why contacting us first is faster.
Documentation
Billing
- Payment Methods and Gateways
- Verification, Limited Access and Trials
- Verify Your Identity to Get Full Access
- Buy a Subscription with a Card
- Buy a Subscription with Crypto
- Underpaid Crypto Payment
- Upgrades and Proration
- Renew a Crypto Subscription
- Card Payment Failed
- Cancel a Subscription
- Refunds by Payment Method
- AI API Credits
- Add AI Funds
- Wrong Coin, Network or Address
- Overpaid Crypto Payment
- Crypto Payment Delays and Deadlines
- Free Trial and Billing
- Taxes, Fees and Currency
- Chargebacks and Disputes
- Contact Billing Support
Chargebacks and Disputes
If you see a charge you do not recognise or disagree with, please talk to us first. It is almost always faster than a dispute with your bank.
Contact us first
Email support@xhack.io with:
- your account email
- the date and amount of the charge
- the last four digits of the card, if you paid by card
- a short description of the problem
We review billing questions and aim to reply within 5 business days.
What a chargeback is
A chargeback is a dispute you open with your bank or card provider, which asks them to take the money back from us.
Why we ask you to contact us first
- It is usually quicker. We can often fix the issue straight away.
- A chargeback opened without talking to us first may lead to your account being suspended while it is reviewed.
- We may contest a chargeback using the record that you accepted our Terms of Service and Refund Policy when you paid.
Crypto payments
Crypto payments cannot be charged back, because blockchain transactions cannot be reversed. If you believe you were charged incorrectly, contact support with the transaction hash.
Your rights
Nothing here limits any right you have under consumer protection law that we cannot waive.
Related
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