Remote Access Troubleshooting
Common Remote Access problems and what to do: paid plan required, stuck on waiting for approval, link offline, login unknown, device refused, plan ended.
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- HTTP Repeater
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- Turn On the Web Console
- Run the Web Console on a Server
- Install the Console as an App
- Remote Access
- Turn On Remote Access from the Desktop App
- Deploy Remote Access on a VPS
- Approve a Device
- Manage Your Devices
- Remote Access Security Tips
- Remote Access Troubleshooting
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Remote Access Troubleshooting
Quick answers for the most common Remote Access problems. If none of these fit, send xhack tunnel logs to support, with anything that looks like a password removed first.
| Problem | What to do |
|---|---|
| "Remote access needs a paid plan" | Trials are not eligible. Upgrade to a paid plan. |
| Stuck on "Waiting for approval" | Go to xhack.io → Settings → Remote access, click Approve on the request and type the code shown on your device. See Approve a device. |
| The approval window opened but I did not turn anything on | Click Cancel remote access, Deny the request on xhack.io, and change your xhack.io password. See Security tips. |
| My link shows offline | Make sure XHack is running and the status in Settings → Remote says On (or run xhack tunnel status). Check the device is online and not asleep. |
| My link went offline after I used another computer | Your link follows the most recent device. Turn Remote Access on again on the device you want. |
| My link asks for a login I do not know | Use your web console login, not your xhack.io account. Lost it? Generate a new one in Settings → Remote → Login → Create / Rotate User, or with xhack tunnel --rotate-login. |
| Device was refused | It may have been denied or revoked. Turn Remote Access on again to send a new request, then approve it. |
| Remote Access turns on every time I open XHack | Untick Turn on automatically when XHack starts, or turn Remote Access off. |
| My link stopped working after my plan ended | Renew within 10 days to get the same link back. After that you will get a new link. |
| Too many wrong codes, the device is blocked | Turn Remote Access on again on that device to get a new code. The old one stops working. |
| Ctrl+C in the terminal did not stop Remote Access | Ctrl+C only ends the live status. Run xhack tunnel stop to turn Remote Access off. |
| Reboot and Remote Access is back on | You installed the service. Use xhack tunnel --uninstall-service to remove it, or turn off auto-start in the desktop app. |
| Something else | Run xhack tunnel logs and send the output to support. Remove anything that looks like a password first. |
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